While Canon has been thoroughly entrenched in a highly-publicized 5D Mark III hardware faux pa, a problem that the company has just now corrected, it seems as though Nikon will have a few service issues of their own to contend with as well, confirming that a “small number” of D4s and D800s have the tendency to “lock-up” and become unresponsive.
The confirmation comes in a statement from Nikon to PDN News, responding to their initial inquiry as to why their D4 review unit had locked-up so many times upon testing, an issue that has been reported more and more recently by the first grouping D4 and D800 owners.
Here’s what Nikon had to say about the occurrence:
Nikon has received reports of a small number of D4/D800 users who are experiencing ‘locking up’ issues, where the camera becomes unresponsive until the battery is removed and reinserted… Nikon is investigating a permanent solution to this issue and will update users accordingly. To immediately resolve this issue, users can turn off both the ‘Highlights’ and ‘RGB Histogram’ display options in the ‘Playback Display Options’ sub-menu found in the ‘Playback’ menu. Nikon apologizes for any inconvenience this may have caused users.”
As Nikon begins searching for a solution for the above-mentioned phenomenon, Lee Morris of FStoppers has spotted an additional, but isolated, focus/viewfinder issue concerning the D800 specifically – something that Nikon, once again, has confirmed. Here’s the gist of the full post which can be viewed HERE:
I didn’t believe my buddy when he told me that his brand new Nikon D800 viewfinder was always out of focus. I assumed that he had the diopter out of whack. It wasn’t until I used the camera myself that I realized there was a serious problem. The camera was sent back to Nikon for repair and he received the camera back last week with the same issue. After sending it back a second time, Nikon has admitted that “a run” of D800s have an issue with viewfinder alignment.
More details to come once a resolution to each problem is found, but nevertheless, it’s a great sign to see such a prompt response in the wake of the occurrence.