Photo Courtesy of Engadget
If you happen to be one of the many Sony NEX-5N owners who have experienced the infamous “Click,” help is on the way! As we reported earlier in the week, video testing confirmed a strange clicking sound when the camera is recording its highly touted 1080/60fps video mode. Although the problem is slightly alleviated with the use of an external mic, the audio recordings are pretty much deemed unusable due to the distracting internal noise. Sony has taken note of the issue and released this press statement via their eSupport website:
Thank you for your support of Sony products.
We have received reports of a “clicking” sound which may be heard in the audio playback of movies recorded by the NEX-5N camera. This phenomenon occurs if the camera undergoes sudden motion while recording; motion generally inconsistent with smooth video recording. The video is unaffected by this sound.
In accordance with Sony’s policy of continuous product improvement, an adjustment has been developed to reduce the clicking sound resulting from sudden motion during movie recording.
Sony will offer this performance improvement to NEX-5N end users during the period of its limited warranty accompanying the product. Please call 888-868-7392 to arrange for this improvement.
In true Sony fashion, no explanation for what has been causing this strange occurrence was given, nor do we know what the “performance improvement” exactly is. I guess we all just have to “trust” Sony to make good on that promise… Easier said than done.
Via Sony eSupport
